Last Updated: 6 Feb 2026
We follow a transparent and performance-based refund policy. Please read this policy carefully before using our services.
No Free Trial
We do not offer any free trial or demo services.
All services provided by us are paid and customized based on individual business requirements.
Performance-Based Guarantee
We provide a performance-based guarantee for our services.
If no positive change is observed in the agreed performance metrics for which we are working — such as RTO reduction, CPC improvement, CTR improvement, or other defined business metrics — we will refund the service fee.
What Is Considered a Positive Change
A positive change means any measurable improvement, even a minimum improvement (including 1%), in the agreed performance metrics during the active service period.
If such improvement is recorded, the guarantee is considered fulfilled, and no refund will be applicable.
Conditions for Refund Eligibility
A refund will be considered only if all of the following conditions are met:
No measurable positive change is observed in the agreed metrics
The client has provided accurate data and access required for execution
The client has cooperated fully during the service period
The service has been executed as per the agreed scope and timeline
Non-Refundable Cases
Refunds will not be applicable in the following situations:
Any measurable positive change (even minimal) is achieved
Delays or issues caused due to lack of client cooperation
Inaccurate or incomplete data provided by the client
External factors beyond our control (platform issues, account restrictions, policy changes, market conditions)
Refund Process
If eligible:
Refund requests must be raised in writing via email
Refunds will be processed within 7–10 business days
Refunds will be issued using the original payment method
Final Decision
All refund decisions are made based on performance data and internal evaluation.
Our decision regarding refunds will be final and binding.
Contact Information
For refund-related queries, please contact:
Email: support@bb24.com